Effective Date: 18 September 2026
Last Updated: 13 October 2026 (section 7.3)
1.1 These Terms and Conditions ("Terms") are a contract between the Customer and Matainable Ltd ("Matainable", "we", "us", or "our"). Matainable Ltd is a company registered in England and Wales (Company Registration Number: 16543039) with its registered office at 3rd Floor, 86-90 Paul Street, London, EC2A 4NE.
1.2 The Terms apply to every use of the Service. By creating an account, ticking the acceptance box, or using the Service, you agree to them. If you do not agree, do not use the Service.
1.3 The Service is for businesses and other organisations only. It is not offered to consumers. The person who accepts these Terms confirms that they have authority to bind the Customer, and "you" and "your" in these Terms mean the Customer.
1.4 Our Privacy Policy and our Data Processing Agreement (the "DPA") form part of these Terms. The DPA refers to our Sub-processors list. If these documents conflict, the DPA prevails on personal data and these Terms prevail on everything else.
3.1 You must give accurate and complete details when you register and keep them up to date.
3.2 Users must keep their passwords confidential and must not share a login. You are responsible for everything done under your account. Tell us promptly at admin@matainable.com if you suspect unauthorised access.
3.3 The User who administers the account acts for the Customer. Their actions, including accepting these Terms, choosing a Plan, inviting Users and changing visibility settings, bind the Customer.
3.4 We may suspend an account or a User where we reasonably believe there is a security risk, a breach of these Terms, or false registration details. We lift the suspension once the issue is resolved.
4.1 The Service is a product lifecycle management tool for manufacturers and their suppliers.
4.2 Data completeness, not truth. Readiness scores, compliance checks and similar indicators measure data completeness only. They show whether the fields and documents a regulation asks for are present in your records. They do not confirm that the information is true, that a product or material meets any legal requirement, or that a supply chain can be traced to its origin. Matainable does not check the truth of Customer Data, and a high score is not a statement that you are compliant.
4.3 No advice. The Service, its content, its scores and our support are information, not legal, regulatory or compliance advice. You remain responsible for your own compliance with every law that applies to you and for the decisions you make using the Service.
4.4 Regulatory filings. The Customer alone prepares, checks and files any EUDR due diligence statement or other regulatory filing. Matainable does not file on the Customer's behalf and is not responsible for the content, timing or outcome of any filing.
4.5 Passports. A Passport is a DPP-ready record built from Customer Data. It is not approved, endorsed or accredited by Matainable or any authority, and it does not guarantee that a product meets ESPR or any other rule.
4.6 Carbon figures. Carbon and other environmental figures are estimates. They are calculated from the Customer's data and published emission factors. They are not a life-cycle assessment and are not an assured footprint.
4.7 Dealings between Users. Requests for quotation, orders and supply-chain request tools help Users contact and contract with each other. Any contract made through them is between those Users only; Matainable is not a party to it and has no responsibility for the goods, the payment or either side's performance.
5.1 Ownership. The Customer owns Customer Data. Nothing in these Terms transfers ownership of Customer Data to Matainable.
5.2 Licence. The Customer grants Matainable a licence to host, process, display and share Customer Data only as needed to run the Service for the Customer and as the Customer directs through the Service. We may also use aggregated and anonymised data, from which neither the Customer nor any individual can be identified, to improve the Service. We treat Customer Data as confidential and disclose it only as these Terms and the Customer's settings allow.
5.3 Visibility. Customer Data is private by default. Nothing reaches other users or the public except under the visibility and share settings the Customer configures, such as Passport publication switches, share toggles for a specific buyer and public profile settings. The Customer is responsible for how it sets them. Each setting publishes the Customer's own data; it does not give the Customer the right to publish data about another company.
5.4 Third-party data. The Customer must hold the right to enter and share any supplier, facility, buyer or other third-party data it puts into the Service, including the names, email addresses and phone numbers of their contacts.
5.5 Accuracy. The Customer is responsible for the accuracy, completeness and lawfulness of Customer Data, including origin claims, sustainability figures, supplier details and compliance documents.
5.6 Special category data. The Service is not designed to hold special category data. The Customer must not upload data about a person's health, biometrics, genetics, racial or ethnic origin, religion, political opinions, trade union membership, sex life or sexual orientation, or criminal records.
5.7 Personal data. Where we process personal data on the Customer's behalf, the DPA governs that processing. Our own use of account, usage and marketing data is described in the Privacy Policy.
5.8 Our rights. Matainable owns the Service, its software, prompts and content. The Customer may use the Service during the term under these Terms and gets no other right in it.
6.1 AI Features generate outputs with large language models. Outputs may be wrong, incomplete or out of date. They are information, not legal advice. The Customer must review any output before relying on it or adding it to a record, a Passport or a filing.
6.2 When you use the compliance assistant, the product assistant or passport chat, you are talking to an AI, not a person.
6.3 Matainable does not use Customer Data to train machine learning models. Our AI providers, where they process data and the data commitments each has made are set out in the Sub-processors list.
6.4 AI Features on paid Plans are subject to the usage quotas shown on the pricing page. We may change, limit or withdraw an AI Feature under section 10.
7.1 Plans. The Free Plan costs nothing. Essentials costs EUR 199 per month or EUR 1,990 per year. Connected costs EUR 599 per month or EUR 5,990 per year. Supply Chain is priced individually and agreed in writing. The features and limits of each Plan are set out at https://www.matainable.com/pricing.
7.2 Taxes. Fees are exclusive of VAT and any other taxes, which we add where they apply. A business customer in the EU that gives us a valid VAT number may receive an invoice marked "Reverse charge: VAT to be accounted for by the recipient", and then accounts for VAT itself.
7.3 Payment. Stripe processes payments through its hosted checkout and billing portal. Card details go directly to Stripe, and Matainable never sees card numbers. Where you choose a paid Plan while your account is pending approval, Stripe stores your payment method and we take no payment until we approve the account. On approval we charge the first period of the Plan you selected to the stored payment method, within 30 days of the account being created at the latest. If we do not approve the account, we take no payment and remove the stored payment method. For the Founders offer we contact you before approval, and nothing is charged until you have spoken to us.
7.4 Renewal and cancellation. Paid Plans renew automatically at the end of each monthly or annual period at the price then in force, unless cancelled before the renewal date. You can cancel at any time from the billing portal, and cancellation takes effect at the end of the current period. We do not refund Fees for the rest of a period when you cancel voluntarily part-way through it.
7.5 Price changes. We give at least 30 days' written notice before a price change applies to your Plan, and the new price takes effect from your next renewal after that notice. The Founders step-up in section 8 is part of that offer and is not a price change.
7.6 Late payment. If a payment fails or an invoice is unpaid when due, we may suspend the Service after 10 days' notice until we receive payment. Overdue amounts carry interest at 8% a year above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998.
8.1 The Founders offer is available on the Connected Plan to the first 25 companies that take it up (each a "Founder"). The offer closes when those places are taken.
8.2 A Founder pays EUR 1,500 per year for the first three subscription years (Years 1–3).
8.3 From year four, a Founder pays 50% of the then-current list price of the annual Connected Plan for as long as the subscription stays continuously active. This step-up is part of the offer, not a price change, and section 7.5 does not apply to it.
8.4 We will give written notice at least 60 days before the year-four renewal, and a reminder 30 days before it, stating the amount that will be charged.
8.5 If the subscription lapses, is cancelled, or is suspended for non-payment under section 7.6, the Founders rate ends and cannot be reinstated. The offer belongs to the Customer that took it up and cannot be transferred to another company.
You must not, and must not allow any User to:
We may remove content or suspend access that breaches this section.
10.1 The Service is at an early-access stage. It is provided as it stands, it may contain defects, and we give no service-level commitment on availability, response times or support. We provide the Service with reasonable skill and care.
10.2 We improve the Service continually and may add, change or remove features. Where a change would remove Customer Data or make it inaccessible, we give at least 14 days' notice and a window to export the data before the change takes effect.
10.3 Support is provided by email on a reasonable-efforts basis during UK business hours.
11.1 These Terms start when you first use the Service and continue until the account is closed.
11.2 By the Customer. You may close your account at any time through the Service or by emailing us. Closing the account ends any paid Plan at the end of its current period, and section 7.4 governs refunds.
11.3 By Matainable. We may end these Terms immediately by written notice if you materially breach them, use the Service unlawfully, remain unpaid after a suspension under section 7.6, or become insolvent. We may also end them for any other reason on 30 days' written notice, in which case we refund any prepaid Fees for the period after termination. Fees already due remain payable.
11.4 Export and deletion. For 30 days after the account ends, the Customer can export its Customer Data through the Service or by asking us. After that we delete Customer Data in line with the DPA, unless the law requires us to keep it. The data needed to serve Passports under section 11.5 is kept until those Passports end, then deleted.
11.5 Passports after the account ends. Passports on id.matainable.com stay live and read-only for 90 days after the account ends. After that they show a notice that the passport is no longer maintained, or redirect to a forwarding address the Customer gives us before the end date. Passports on the Customer's own domain end when the Customer repoints its DNS. These commitments apply only while Matainable operates the Service.
11.6 Survival. Sections 4, 5, 6.3, 7.6, 11.4, 11.5, 12, 13 and 14, and any right that arose before the end date, continue after these Terms end.
12.1 Nothing in these Terms limits or excludes either party's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything the law does not allow to be limited or excluded.
12.2 Subject to section 12.1, neither party is liable to the other for: loss of profit; loss of revenue or business; loss of goodwill; loss of anticipated savings; or any indirect or consequential loss.
12.3 Subject to section 12.1, Matainable's total liability arising out of or in connection with these Terms is capped. The cap is the greater of (a) the Fees the Customer paid in the 12 months before the event giving rise to the claim and (b) GBP 100. This applies whether a claim is in contract, tort (including negligence), breach of statutory duty or otherwise. This is a single cap for all claims taken together, including claims relating to personal data, and it applies to the Free Plan. Nothing in these Terms limits the rights of any individual under Data Protection Law.
12.4 No warranty of compliance outcomes. We do not warrant that using the Service will make the Customer compliant with any law, that a filing will be accepted, that a Passport meets a legal requirement, or that a score, estimate or AI output is accurate. All other warranties and conditions implied by law are excluded as far as the law allows.
13.1 The Customer will indemnify Matainable against the losses, costs and expenses, including reasonable legal fees, that arise from a claim by a third party which results from:
The indemnity does not apply to the extent a claim is caused by Matainable's breach of these Terms.
13.2 We will tell the Customer promptly about any such claim, allow the Customer to control the defence and any settlement, and give reasonable help at the Customer's cost.
14.1 Law and courts. These Terms and any dispute connected with them are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction. Where the Customer is established outside England and Wales, nothing in this section prevents it from relying on rights under mandatory local law that cannot be excluded by agreement.
14.2 Notices. Notices to Matainable must be sent by email to admin@matainable.com or by post to our registered office. We send notices to the email address of the account administrator or by a notice within the Service. An email is treated as received on the next business day.
14.3 Assignment. The Customer may not transfer these Terms without our written consent. We may transfer them to a group company or to a buyer of our business, and will tell you if we do.
14.4 Entire agreement. These Terms, with the documents they refer to and any written order for the Supply Chain Plan, are the whole agreement between the parties on their subject. Neither party relies on any statement not set out in them, except a fraudulent one. If a written order for the Supply Chain Plan conflicts with these Terms, the order prevails.
14.5 Changes to these Terms. We may change these Terms. For a material change we give at least 30 days' notice by email and on the Service before it takes effect. If you do not accept a material change, you may end these Terms before the effective date and we refund prepaid Fees for the period after the end. Using the Service after that date means you accept the change.
14.6 Events outside our control. Neither party is liable for a failure caused by an event beyond its reasonable control, such as a hosting failure, a network outage or a change in law, if it takes reasonable steps to limit the effect.
14.7 Severability. If any part of these Terms is found invalid or unenforceable, the rest continues in force.
14.8 Third parties. No one other than the parties has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
14.9 Contact. Questions about these Terms go to admin@matainable.com or by post to Matainable Ltd, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE, United Kingdom.
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© 2026 Matainable. All rights reserved
Matainable Ltd. CRN: 16543039
3rd Floor, 86-90 Paul Street
London, England
United Kingdom,
EC2A 4NE